Case Studies
eVŌC offers Case Studies from our Website research and client engagements to help clients determine which research methods are the most effective for meeting key online objectives. Read more about our Case Studies below.
Case Study - Royal Caribbean
eVŌC Insights helped Royal Caribbean International improve the user experience of its CruiseMatch online application by identifying barriers to usage among current travel agents and showcasing key areas of high satisfaction. After implementing eVŌC's recommendations from this research, adoption among travel agents has been exceptional, earning Royal Caribbean International the title of "Best Cruise Line Overall" by Agent@Home Magazine. More
Case Study - Online Benchmarking
eVŌC Insights helped the leading consumer healthcare products and pharmaceutical company improve Website satisfaction by 26% and show a 76% positive brand impact after the site redesign. Online Benchmarking proved invaluable to the team for proving the ROI of the site redesign across key business and management objectives. More
Case Study - Open Web Research
eVŌC Insights conducted Open Web Research for a major apparel and home furnishings retailer and determined that only 13% of shoppers start at a search engine when shopping for apparel online. While the majority of shoppers start at a specific retail Website with which they have prior familiarity. Shoppers made it clear that online, price is not just the cost of the item, but rather the total cost of the purchase, including shipping and tax. More
Benchmark for satisfaction on Intercept Surveys for highest performing sites is 81%. Likelihood to return for highest performing sites
is 96%.
How loyal are your customers?
Determine how effective your site is at building loyalty with Web-Based Testing
"Anyone working on offline or online consumer interfaces can benefit from the no nonsense usability testing from eVŌC Insights. They have been a valuable way for me to keep an eye on what really matters … the customer experience. We lose track of that sometimes in the midst of all the details and excitement. Their service has not only helped to improve my product, but also has pushed me to become a better product manager - through improved decision-making and collaboration with others."
— Alice Keh, Senior Product Manager, Ticketmaster